Terms of service
Introduction
Luxury Food GmbH “cavian.ch”
Chollerstrasse 35
6300 Zug
Switzerland
Commercial Register: CH-170.4.018.715-5
VAT No.: CHE-255.542.814
1. Scope of Application
These General Terms and Conditions (“GTC”) apply to the business operations of Luxury Food GmbH, located at Chollerstrasse 35, 6300 Zug, Switzerland, hereinafter referred to as the “Seller”.
These terms and conditions of Luxury Food GmbH apply to all sales, deliveries and services provided by the Seller.
2. Conclusion of the Contract
The conclusion of the contract is governed by the provisions of the Swiss Code of Obligations. An order is deemed to have been concluded once payment has been received using an accepted payment method.
3. Prices / Payment Methods
Unless otherwise stated in a separate quotation, all prices are quoted in Swiss francs (CHF). All prices include VAT.
The company reserves the right to change prices at any time. The prices published on the website www.cavian.ch at the time the contract is concluded shall apply. For the customer, the prices valid at the time the contract is concluded shall apply.
Prices for end customers are published. Different prices may apply to business partners.
3.1 Payment Terms
We accept all payment methods listed on the website, including:
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All commonly accepted debit cards
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Credit cards, including American Express, Mastercard and Visa
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PostFinance
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PostFinance eFinance
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PostFinance Card
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TWINT
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PayPal
The order becomes legally binding only once the customer’s payment has been received by us. The product will then be prepared for delivery.
Credit card information is securely transmitted using SSL encryption.
4. Delivery Conditions
For orders placed before 12:00 noon, all goods will be processed within 24 hours and delivered by Swiss Post Express within Switzerland and the Principality of Liechtenstein.
For overnight express deliveries, the order must be received by us between 7:00 a.m. and 9:00 a.m., and the customer must personally accept the goods from Swiss Post. This process ensures that the cold chain is maintained.
Delivery is provided free of charge.
5. Delivery and Billing Address
If the delivery address differs from the billing address, the customer is required to inform us when placing the order.
No liability shall be accepted if the goods are delivered to the wrong address due to incorrect information provided by the customer.
6. Obligations of the Company
Unless otherwise agreed, the company fulfils its obligations by providing the agreed service.
The service includes the services published online at the time the contract is concluded.
A large proportion of the company’s services are provided online. For all other services, the company’s registered office shall be considered the place of performance unless otherwise agreed.
7. Complaints
If you receive a damaged or defective delivery, you must notify us immediately after receipt, either by telephone or in writing, and no later than within 24 hours.
Please send us the delivery note together with two to three photographs of the product so that we can process your complaint as quickly as possible.
Goods that have already been opened cannot be returned.
The next steps will be discussed individually with the customer.
8. Warranty and Liability
The Seller endeavours to ensure good availability of www.cavian.ch and takes reasonable precautions to protect www.cavian.ch against interference by third parties.
However, the Seller cannot guarantee that www.cavian.ch and the services offered will operate without interruption or errors, nor can the Seller guarantee that the data is free from viruses.
The Seller provides no guarantee regarding the factual or substantive accuracy, completeness, reliability or quality of the published or transmitted information and documents.
The Seller also cannot guarantee protection against spam, malicious software, spyware, hacking attacks, phishing attacks or similar incidents that may impair the use of the service, damage the customer’s infrastructure, such as devices or computers, or otherwise cause harm.
The Seller cannot guarantee the factual or substantive accuracy, completeness, reliability or quality of the information and processes provided, published or transmitted, or the quality of the services.
Liability for any indirect damage and consequential damage is excluded in full.
Liability for direct damage is limited to the total value of the products purchased by the customer.
This limitation of liability does not apply to direct damage caused by gross negligence or wilful misconduct.
9. Data Protection
The Seller may process and use the data collected in connection with the conclusion of the contract in order to fulfil its obligations under the contract.
The Seller takes the measures required to protect the data in accordance with the applicable legal provisions.
The customer fully agrees to the storage and contractual use of their data by the company and acknowledges that, upon the order of a court or authority, the Seller may be required and authorised to disclose customer information to such courts, authorities or third parties.
Unless the customer has expressly objected, the company may use the data for marketing purposes and may disclose it to its partners for advertising purposes.
Data required for the performance of the services may also be disclosed to commissioned service providers or other third parties.
Please refer to our Privacy Policy for further information.