Refund policy

If you receive a damaged or defective shipment, you must notify us immediately—either by telephone or in writing—within 24 hours of receipt. We ask that you provide us with the delivery note and 2–3 photos of the product so that we can process your claim as quickly as possible. Goods that have already been opened cannot be returned.

Cavian.ch reserves the right to decide whether to replace the defective goods or, where applicable, refund the purchase price. The next steps will be discussed individually with the customer. Customers forfeit their right to compensation if they fail to store the products in accordance with cavian.ch’s instructions or if they handle them improperly.