Revocation / Complaints

Should you receive a damaged or faulty delivery, this must be reported to us immediately by telephone or in writing within 24 hours of receipt. We ask you to send us the delivery note as well as 2-3 photos of the product so that we can process your complaint as quickly as possible. Goods that have already been opened CANNOT be returned.

Cavian.ch has the right to decide whether the defective goods will be replaced or if the purchase price paid should be refunded. The further procedure is discussed individually with the customer. Customers lose their right to compensation if they do not store the products in accordance with cavian.ch’s instructions or treat them improperly.