We offer free shipping for all orders in Switzerland

General Terms and Conditions

Initiation

Luxury Food GmbH «cavian.ch»
Chollerstrasse 35
6300 Zug
Switzerland

info@luxeat.ch
cavian.ch

Commercial register: CH-170.4.018.715-5
VAT: CHE-255.542.814

1. Scope of application

These general terms and conditions (“GTC”) apply to the business of Luxury Food GmbH at Chollerstrasse 35 in 6300 Zug (hereinafter referred to as “seller”).
These terms and conditions of Luxury Food GmbH apply to all sales, deliveries and services of the seller.

2. Conclusion of contract

The provisions of the Swiss Code of Obligations apply to the conclusion of the contract. An order is considered completed when payment is received by an accepted means of payment.

3. Prices / means of payment

Unless otherwise quoted, all prices are in Swiss francs (CHF).  All prices include VAT  The company reserves the right to change prices at any time. The prices valid at the time of the conclusion of the contract on the homepage cavian.ch shall apply. For the customer, the prices valid at the time of the conclusion of the contract apply.
End customer prices are published, deviations for business partners are possible.

3.1 Terms of payment

We accept all means of payment noted on the homepage, including;

  • All major debit cards
  • Credit cards (American Express, Mastercard, VISA)
  • PostFinance
  • PostFinance eFinance
  • PostFinance Card
  • TWINT
  • PayPal

The order only becomes legally binding once we have received payment from the customer. The product is then prepared for delivery.

Secure transmission of credit card details is encrypted via SSL.

4. Terms of delivery

For orders placed before 12:00 noon, all goods are processed within 24 hours and delivered by Express Post in Switzerland and in the Principality of Liechtenstein. For overnight express deliveries, the order must be received by us between 07:00 – 09:00 and the customer must accept the goods personally from Swiss Post. This process ensures the cold chain. Free delivery is offered.

5. Shipping and billing address

If the delivery address differs from the invoice address, the customer is obliged to inform us of this when placing the order. No liability will be accepted if the goods are delivered to the wrong address due to incorrect data.

6. Obligations of the company

Unless otherwise agreed, the Company shall fulfill its obligations by providing the agreed service. The service includes the services that are or were published online at the time of the conclusion of the contract. A large part of the services of the company are provided online. For all other services, the registered office of the company shall be the place of performance, unless otherwise agreed.

7. Complaints

Should you receive a damaged or faulty delivery, this must be reported to us immediately by telephone or in writing within 24 hours of receipt. Please send us the delivery bill and 2-3 photos of the product so that we can process your complaint as quickly as possible. Goods that have already been opened can NOT be taken back. The further procedure is discussed individually with the customer.

8. Warranty and Liability

The seller shall endeavor to ensure that www.cavian.ch is readily available and shall take reasonable precautions to protect www.cavian.ch from interference by third parties. However, the seller cannot guarantee that www.cavian.ch and the services offered will function without interruption or disruption, nor can it guarantee that the data is virus-free. The seller does not guarantee the factual and content-related correctness, completeness and reliability or quality of the published and transmitted information and documents. Furthermore, the seller cannot provide any warranty for non-spamming, malicious software, spyware, hacker or phishing attacks, etc. that impair the use of the service, damage the infrastructure (e.g. end devices, PC) of the customer or otherwise harm the customer in any other way. The seller cannot guarantee the factual and content-related correctness, completeness and reliability or quality of the information and processes provided, published or transmitted or the quality of the services.

The liability for any indirect damages and consequential damages is fully excluded. Liability for direct damages is limited to the sum of the products purchased by the customer. This limitation of liability does not apply to direct damages caused by gross negligence or intent.

9. Data protection

The seller may process and use the data collected during the conclusion of the contract to fulfill the obligations arising from the contract. The Seller shall take the measures necessary to secure the data in accordance with the statutory provisions. The customer agrees in full to the storage and contractual use of his data by the company and is aware that the seller is obliged and entitled to disclose customer information to these or third parties by order of courts or authorities. If the customer has not explicitly forbidden it, the company may use the data for marketing purposes and pass it on to its partners for advertising purposes. The data required to fulfill the service may also be passed on to contracted service partners or other third parties. Please read our privacy policy.

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